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Frequently Asked Questions
How do I view crypto assets on the card?
Using your smartphone camera to scan the QR code on the card, you will be directed to a webpage that shows real-time information about the crypto assets stored on the card.
How do I add the card to the Ballet Crypto app?
Tap “Scan” on the app homepage and scan the QR code on your card to add it to the app.
You can download the app from app.ballet.com to discuss your customization requirements.
Please note that the app allows you to view your crypto assets, but it does not actually store your crypto assets on the device.
How do I manage multiple deposits onto the Crypto Gift Card?
To manage multiple deposits onto the crypto gift cards, you have two methods available (you need to first enable "Expert Mode" in the app before using method 2):
Method 1: From exchanges or another brand wallet: If you ordered gift cards from Ballet, you will receive a CSV file that contains all the deposit addresses for the gift cards you received. To manage multiple deposits, simply copy and paste these addresses onto the sending platform of your choice. This allows you to easily manage and allocate funds to each individual gift card.
Method 2: From another Ballet product: Using the Ballet Crypto app, you can scan multiple QR codes and send a fixed amount to each card. This method allows you to conveniently distribute funds to multiple gift cards. For a detailed step-by-step process, please refer to:
How do I send cryptocurrency out of the Crypto Gift Card?
To send cryptocurrency out of a Crypto Gift Card, you must first add the gift card to the Ballet Crypto app. This app is a company tool designed for viewing and managing the cryptocurrencies stored on the card. Once you have added the gift card to the app, you can proceed with sending the cryptocurrency. For detailed instructions and information on how to send cryptocurrency from a crypto gift card, please refer to:
The Ballet Crypto Gift Card is designed for one-time use, and we recommend that you load it with your chosen cryptocurrency and gift it to someone else.
Unlike a regular wallet, the crypto gift card cannot be used repeatedly. Instead, it is a convenient and secure way to introduce someone to the world of cryptocurrencies or share your favorite digital assets with them. Once the recipient receives the gift card, they can easily add it to the Ballet Crypto app to access and manage the cryptocurrency stored on the card. It's a unique and thoughtful way to spread the joy of digital currencies while ensuring a seamless user experience.
Can the Ballet Crypto Gift Card be used to store multiple cryptocurrencies?
No, the Ballet Crypto Gift Card only supports a single cryptocurrency.
The card is customized to correspond to the specific cryptocurrency that the customer submitted during the customization process, and it cannot be used to store or support any other cryptocurrency.
Why is the deposit address not visible anymore?
The deposit address is not visible anymore once the card has been loaded with the designated amount of cryptocurrency that matches the denomination amount on the card.
This is done for security reasons. Once the card is loaded, the deposit address is hidden to ensure the protection of your funds. It is important to note that the hidden deposit address does not affect your ability to use or access the cryptocurrency stored on the card. You can still manage and utilize your funds through the Ballet Crypto app.
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Fast, reliable, affordable shipping
Ballet’s regional distribution network enables us to get your order fulfilled in a timely and cost-effective manner. Each region of the world has a flat rate shipping fee, meaning you will pay the same shipping fee whether you buy one cold storage or one hundred cold storage!
FREE SHIPPING is available for all US domestic orders.
For customers located in Canada, the UK, Australia, and the EU, free shipping is available on select products.
Click here for more information regarding Ballet’s Free Shipping Policy.
Your satisfaction is guaranteed
The Money-Back Guarantee is valid for 30 days from the date of purchase. Simply fill out the Return Authorization Form to start the process of applying for a full refund.
The Money-Back Guarantee is only applicable to each customer’s first purchase from the Ballet Official Store. Subsequent purchases will not be eligible for the Money-Back Guarantee. Orders from Amazon or other sales channels are not covered by this guarantee.
Whether you have a general question about how to use our product or a specific question about a certain token, Ballet is here for you!
Get in touch with us at support@ballet.com or click the chat button at the bottom right corner of this page.
Important Notice
You are about to purchase an engraved product, engraved message cannot be changed after order submission and engraved products are not eligible for returns or refunds. Please confirm that all the information has been entered correctly.
Non-custodial
Crypto Gift
Gift Card
30 Days Money Back Guarantee
Flat Rate Shipping
